Having had my first experience with an umbrella company, I can only say I am not impressed with my first choice, Brookson.
I am now on my eleventh week with Brookson, as an “employee” with an employment contract, weekly pay and holiday allowance.
Except I still haven’t been paid a penny!
Eleven weeks… The first 6 weeks I could barely find anyone to speak to at Brookson. When I did manage to get hold of anyone on the phone, I was always promised they would look into it and call me back, but nothing ever happened. And forget emailing them, despite promises on their website.
Eleven weeks without pay!
Someone did eventually start looking into the pay issue but gave up completely after a few weeks. As I have no prospect of getting paid by Brookson for my last couple of month’s work, not without legal intervention anyway, I will be leaving them.
And their legal team is away with the fairies. Despite my employment contract saying I will be paid at least monthly, and having no clauses attached to that, they insist that they are not in breach of contract. Did I mention eleven weeks without pay?
I also had someone call me who claimed that they were just a payroll company so had no duty to pay me or make sure I get paid. This is despite my only having a contract with them, no-one else, a contract that not only say “Employment contract” but also say that I will get paid.
Avoid at all cost.